Refund Policy

Website purchases are sold by Paddle.com, our Merchant of Record. You can get a full refund within 14 days of purchase, no questions asked.

To ask for one, email support@vin-notes.com from the address on your ViNotes account, or use the link in the receipt Paddle emailed you. Paddle returns the money to the payment method you used.

After 14 days a payment can't be refunded, but you can cancel at any time to stop the next renewal. You keep Premium until the end of the period you've paid for.

App Store purchases are billed by Apple, and only Apple can refund them. You can request a refund at reportaproblem.apple.com.

Google Play purchases are billed by Google. You can request a refund from your order history in Google Play.

The 30-day free trial costs nothing and needs no payment details, so there is nothing to refund. It never turns into a paid subscription by itself.

Questions about a payment? Email support@vin-notes.com.