Support

Email us at support@vin-notes.com and we'll get back to you.

We usually reply within a few business days. We don't offer a guaranteed response time, but we read every message.

How do I sign in or reset my password?

Sign in with your email and password, with your Google account, or with Apple. ViNotes doesn't have a self-service password reset yet — if you're locked out of a password account, email support@vin-notes.com and we'll help you get back in.

How do I turn two-factor authentication on or off?

Open Settings from the menu and look under the Users tab for two-factor authentication. Accounts created with a password must keep an authenticator enabled; accounts that sign in with Google or Apple can turn it on or off freely.

How do I delete my account and my data?

Open Settings from the menu, go to the Account tab, and use Delete Account. You'll type a confirmation and confirm once more — this permanently deletes your account and your cellar data. If you'd rather we did it for you, email support@vin-notes.com.

Does ViNotes sell or deliver wine?

No. ViNotes is a private cataloging tool for tracking your own collection — it doesn't sell, deliver, or take payment for alcohol.

Which languages does ViNotes support?

English, German, Spanish, French, Hebrew, Italian, and Portuguese, with a proper right-to-left layout in Hebrew.